Ultimate golf carts

Ultimate golf carts DEFAULT
Steve G. on BirdEye

a year ago

10/05/, PM

Buyer beware poor customer service , shoddy work. I bought a golf cart from them , had them add a lift , wheels and tires , head lights tail lights and a rear seat. After I picked it up I went for a drive around my neighborhood. After driving it maybe ft the rear drivers tire fell off I put the tire back on (I found 3 lug nuts on the street) and decided to go over every thing they did. Every other tire had at least one lug nut very loose some had 2 loose. The entire rear suspension lift was so loose I could turn the bolts by hand , both rear shocks were also so loose I could turn the nuts. Then I got to the rear seat they put on , every nut and bolt was loose.. I called and asked for the owner/ manager , was told they would have the owner call me back. When I did (half hour later) receive a call back it wasn't the owner, it was a sales person. They said the owner said they would send out a tech. I laughed and said I already tighten everything up, that none of their techs were going to touch my golf cart seeing they couldn't do it right the first time. She said they have two tech check over all carts after tgey are done, like I was lying. Now I didn't want anything more than an apology and to let them know what happened . The fact that the owner didn't even have to respect to call me back personally and I received no apology or the second call back I was told they would do. I will never come back and will never recommend this company to anyone.

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Sours: https://reviews.birdeye.com/ultimate-golf-carts

Ultimate Golf Carts

Your ULTIMATE SOURCE for New Used, Reconditioned and Custom Built Golf Carts. Also a Supplier of New & Used Golf Cart Parts & Accessories - Over Parts in Stock

General Info
Welcome to Ultimate Golf Carts. Minnesota's #1 Golf Car Dealer! Ultimate Golf Carts is the ultimate destination for new, used, reconditioned and custom built golf carts, parts and accessories alike. Ultimate Golf Carts specializes in building one of a kind custom built golf carts. Our Certified Reconditioning Process and extended warranty means you can buy from us with confidence. We are also Minnesota's largest supplier of golf cart parts and custom golf cart accessories such as golf cart lift kits, custom wheels, tires and rear seat kits for gas or electric carts, particularly Club Car, EZGO and Yamaha. Through our golf car parts and accessory website If you need any golf cart parts or accessories, you will find we have over items in stock and available to order online. Service is our top priority here at UltimateGolfCars.com, UltimateCartParts.com, UltimateGolfCarts.com and our Ebay store UltimateCartParts. We strive to be the best golf cart parts and accessories supplier in the industry and to have % customer satisfaction! The history of our humble beginnings stem from a golf cart hobby.That hobby grew to a family run business that started in Maple Grove, Minnesota in We began as a local seller of EzGo used and lease return golf carts. Many of our customers in the beginning years asked for our help in customizing their carts to fit their personal needs. We have now grown into a nationwide power seller of top of the line golf cart accessories and OEM replacement parts for all major brands of golf carts in use today. We pride ourselves in continuing to give our customers that same personal service and attention that has made us successful from the very beginning.
BBB Rating
A+

BBB Rating and Accreditation information may be delayed up to a week.

Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Services/Products
* Sell New & Used Golf Carts* Sell "ANY" Part or Accessories for any Golf Cart* Build & Repair New and Used Golf Carts* Special Event Golf Cart Rental Service
Brands
Club Car, Ez-Go, Yamaha
Payment method
debit, paypal, all major credit cards, financing available, check, visa, discover, mastercard, travelers checks, insurance, amex
Location
We are located off of Highway , 2miles north of Interstate 94 in Rogers, MN. Google Ultimate Golf Carts for best ditrections
Amenities
We offer Free installation of all accessories when purchasing a golf cart. We custom build golf carts to your specifications including custom colors and body wraps.We offer free delivery in the Twin Cities MetroWe have low interest financing on new and used golf carts
Accreditation

Royal Credit Union

BBB - A+ Rating

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Associations
We are your authorized dealer for Yamaha, Club Car and Ez-Go Golf Carts
AKA

UltimateGolfCarts.com

Other Link

http://www.ultimategolfcarts.com

Social Links
https://www.instagram.com/ultimategolfcarts/https://www.pinterest.com/ugcarts/
Categories
Golf Cars & Carts, Golf Cart Repair & Service, Golf Equipment & Supplies, Sporting Goods
Other Information

Wheelchair Accessible: Yes

Parking: Street, Lot

Gallery

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Photos (20)

Sours: https://www.yellowpages.com/elk-river-mn/mip/ultimate-golf-carts
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BEWARE of Pifer Golf

BEWARE of Pifer Golf! My wife purchased my (used) golf cart for me last August, as anniversary surprise. I have had nothing but the SAME bad axel oil leaks that have been non stop! When I've contacted Mark and they did come out several times last summer, but it was never repaired.
We have a one year warranty and when I talked to Mark today June , all he said was YOU bring it in here we dont have the help to pick it up!? VERY BAD RIP OFF BUSINESS, no honor of their warranty, my wife got ripped

Expensive and slow

First of all very expensive yes the paint job I had them do did turn out very nice ($)) I had installed. Carbon fiber dash (that I bought elsewhere), chrome skid plate( I bought elsewhere), a radio that was bought from them kicker led speakers bought from them and to move my horn button to the floor it cost me $2, total that is crazy high $ of it was labor alone. I asked them to check the under glow lights because they where on the cart when I bought it but not hooked up. they said they didn&#;t work. I got the cart home hooked the wires to the battery they worked like they where brand new they had the cart 2 weeks

Reply from Ultimate Golf Carts

Hello Mark,
Thank you for your input. You raise a good point hat I need to address. Many times customers ask us to install parts that they bought elsewhere. Most of the time it is because they can get he parts cheaper on the internet and they want to save money. However, we install all accessories for FREE that are bought through us at the time of purchase. Many times we find it costs more to do it that way vs simply buying through us in the first place. We simply cannot compete with internet companies on prices since many don't have a brick and mortar presence and are just drop shipping parts made in china.
When we paint a golf cart we completely remove the body and then re-install after painting. There is labor involved in this process and we usually don't charge for the extra rivets and fasteners we use. Also you asked for a three stage paint job which is more expensive and since we outsource, we cannot control the extra cost. It takes about a week just to paint because we first remove the body, take it to the automotive shop we work with, they need days to prep, paint and return to us all before we can build out he rest of the cart. Many times it takes 3 weeks to finish. It sounds like you are happy with the way the paint turned out, so I am happy to hear that.

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Great place to buy a golf cart

Great place to buy a golf cart. Staff was great and lots of carts at a good price. Customs carts look awesome and tons of accessories there too.

Reply from Ultimate Golf Carts

Thank you for the compliments, Eric. We appreciate your input.

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Great service

They will help you get the best cart for your money. Very friendly.

Reply from Ultimate Golf Carts

We care about our customers and strive to be helpful and friendly. I am happy to hear your feedback. Thank you!

Prices are high

Prices are high, but when parts are not correct they did try to make the correction to make our unit work.

Reply from Ultimate Golf Carts

Hi Paul,
We try to provide a good value for our customers. Being a brick and mortar business, we cannot always compete with the amazon's of the world. We do stock a large variety of parts and accessories, though, and strive to provide a good variety of golf carts in a wide range of prices.

Called and left a message no return&#;

Called and left a message no return call also emailed at the same time and got no response either that tells me they have no customer service also when I called their phone number in Aiken they did not provide times that they were open and days I would not recommend go to R and M golf carts

Reply from Ultimate Golf Carts

Hello Lars,
We log every email communication. I looked up yours and you emailed us Friday evening, August 17th at the end of the day. We replied Monday Am at am

We do also log every call and have an answering service for overflow calls that records every call. If yours fell through the cracks, if you will please provide your number privately, I will look into why and thanks for letting me know.

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Mike Rydberg

Great buying experience and service after.

I bought my used golf cart years ago and they were great at making all the modifications and upgrades I wanted.
Recently they were very quick to repair my broken down golf cart. Called me promptly with a diagnosis of the issue and options for repair. Made the repair along with additional options I wanted installed and had my cart running great very quickly.

Reply from Ultimate Golf Carts

Mike,
Thank you for your input. We always strive for a smooth process with every customer.

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5 stars all around

5 stars all around
We purchased two carts from Ultimate Carts, mostly over the phone. Very professional staff from start to finish. Saved literally thousands buying new from Ultimate. Would absolutely reccomend Ultimate Carts to anyone looking for a cart.

Reply from Ultimate Golf Carts

Brett,
Thanks, it means a lot to hear from satisfied customers!

didn't preform inspect like I was told.Before I picked it up I was told they&#;

Didn't perform inspect like I was told. Before I picked it up I was told they performed a long list of inspections to the cart along with other engine maintenance inspection. I was told that they did a compress test and it was the highest one they had left but I had no written data proving this. I found a vacuum hose discounted I replace it because it was too short and brittle I replace all the hoses and tubing. When it was delivered it wouldn&#;t start I was told it was because it was cold. After they messed with it it started. A couple months later after it warmed up I tried to start it and it wouldn&#;t I called they came back and picked it up.

Reply from Ultimate Golf Carts

Hi Carl,
Thank you for your feedback. It looks like your purchase was a little over 2 years ago. I apologize for our oversight in this matter. We have now implemented a policy that the service technician has to sign off on the inspection sheet and a copy kept with the file. This way, there is accountability and we can make sure none gets missed. What I found in the past was, although the carts were scheduled to all get inspected and serviced when they came in, if the shop got too busy such as at the peak season, they did not get time to do them. Then the sales staff might assume they were done and tell the customer. It was a breakdown in the process that needed addressed. I am sorry you had the issue of it not starting. Things like this have happened and my goal is to find ways to minimize the frequency we run into an issue like this, if not completely remove it. Our request for these reviews is an effort to address all aspects of our business to make it better.

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Sours: https://www.trustpilot.com/review/ultimategolfcarts.com
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